Interview with Karen Aliaga, Key Account Manager at ATLS
This time, we interviewed Karen Aliaga, our Key Account Manager. Ella es una pieza clave en ATLS, ya que se encarga de gestionar la relación con nuestros clientes clave. In addition to her great professionalism, Karen is a person who cares a lot about others. She is very outgoing, positive and is always up for a glass of wine after work. It would be impossible to imagine the Barcelona office without Karen!
When did you join ATLS?
In December 2015.
Tell us about the work you do.
Me encargo de la gestión y la relación de los clientes clave en ATLS, los cuales son empresas grandes y/o medianas para quienes la comunicación multiidioma es indispensable en sus procesos de negocio. Junto al equipo de Operaciones de ATLS, y de forma coordinada, les ayudamos a dar soluciones a sus necesidades multilingües, analizando las soluciones que mejor se adapten según sea el caso.
What do you like most about your work?
The relationships with people and clients, without a doubt. Every client, every project is a world of its own, and I get the opportunity to learn from them and with them every day.
What do you like least?
There are some tasks are not up to me, but that reflect on my day-to-day work, and coordinating it all can become a bit of a lottery.
¿Cuál es el reto más importante al que te has tenido que enfrentar en ATLS?
The most difficult thing for me was opening myself up to other profiles and people who are not used to customer relationships. In other words, profiles that are more technical rather than focused on customer service. It was not easy because we have totally different perceptions and priorities, but I have learned a lot from them. Challenge overcome!
¿Por qué crees que ATLS destaca por encima de sus competidores?
Porque tenemos la capacidad de poder adaptarnos a las necesidades del cliente, haciendo que cada proyecto sea único e importante. Thanks to the involvement and professionalism of the entire team, we are always striving for excellence in everything we do. Además, ATLS está en constante innovación, creamos nuestra propia tecnología para mejorar nuestra experiencia y la de los clientes.
Without meaning to be too nosey, can you tell us something interesting about yourself? Give us some insight into your personal life.
I am restless and, if I'm honest, I get quite bored with routine, so I like to do many different activities in my spare time: Walking, travelling, going to the gym, doing yoga, photography, refurbishing furniture, reading or a good chat over a glass of wine are some of the ways I like to spend my free time.
Quickfire questions
Karen, when you were little, what did you want to be when you grew up?
A teacher.
You are granted one wish to travel anywhere you want. Where would you go?
Back in time to the 1940s.
A book you couldn't do without?
"Travesuras de la niña mala" ("The Bad Girl") by Mario Vargas Llosa.
A dish you never get tired of.
Ceviche.
Your favourite television series.
"Frasier", Friends" and "Breaking Bad".
A film that left an impression on you.
"Life is Beautiful" and "The Truman Show".
You love...
Kindness, knowing how to handle oneself and people who are positive.
You cannot stand...
Guises, pretentious people and negative people.
